Cancellation and refunds

You may cancel for a full refund of amounts actually captured for the order’s confirmed initial payment if a cancellation request is received by Black Neck Digital’s server within twelve (12) hours after the provider-confirmed initial payment timestamp.

• The window is measured from that confirmed payment time (UTC).
• Customer displays may also show America/Los_Angeles alongside UTC.
• Pending captures and PENDING_REVIEW captures are not paid and do not start the window.
• Payment options are 50% deposit or 100% upfront; remaining balance (if any) is due before launch, handoff, or file delivery.

Post-window cancellation, partial refund, and work-started remedies are not defined as automatic public rights on this page. No additional refund right is granted here beyond the twelve-hour full-refund window for the confirmed initial payment. Project agreements may record the same boundary for the bound order.

This policy does not restore blanket “all sales final / non-refundable” wording for the twelve-hour window.

• Listed build prices are flat one-time prices. Expedited service, when eligible, adds a flat $200 and shortens timing after activation (up to 4 calendar days after activation).
• Build timing and capacity deadlines run from activation, not from payment or agreement alone.
• Full payment is required before launch, handoff, or delivery of completed files.
• Five minor corrections are included within approved scope; scope expansion needs owner review.
• One purchase; after handoff you own the delivered files for the scoped build (domain, hosting, and third-party services remain separate unless included in scope).
• Paid receipts are issued only for confirmed completed captures — never for pending captures.